Covid-19 Update

YES, WE ARE STILL OPEN!

We want to give you peace of mind that we are still open during this difficult time, with the ability to ship with Next working Day delivery. It’s our mission to bring people together and, as everyone is finding new ways to stay in touch with their loved ones, we feel our work is especially important right now. Our gifts can be made with the perfect personal touch that you are looking for and we are committed to keeping our staff and customers safe and happy.

HOW DELIVERY TIMES ARE AFFECTED

Royal Mail continues to collect our parcels, and these are still being delivered to our customers, but they are experiencing some delays at the moment.

All orders placed with Next Day delivery are guaranteed to arrive on the next working day. We are striving to ensure that we ship all orders within 1-2 business days to avoid delaying delivery as best we can.

You can find out more about the Royal Mail service update here: https://www.royalmail.com/coronavirus

International orders are subject to each individual country's delivery times. We would advise that you check your local delivery service for updates.

We are asking everyone to bear with us with any delayed post as we can assure you it will arrive, just not as early as we'd all hope. Our team and everyone at Royal Mail are working as hard as possible to get your items to you on time, so we do ask that you are considerate of this.

SENDING GIFTS DIRECTLY TO YOUR LOVED ONES

Each of our carefully made gifts has the option to be sent directly to the recipient. We offer gift wrap and you can even personalise a gift card with a message, so they know who their wonderful new gift is from! We won’t send any payment information with gift orders, but please make sure your billing address is still your address for the payment authorisation.

COVID-19 COMPLIANCE

As a small business who believe spreading a little happiness is always important, we are making sure we comply with all the government guidelines as they get updated.

We are a lovely team of 9, who are trying to make sense of all the changing regulations while helping you remain connected to your family & loved ones.

If you would like to know more about the UK’s Government advice during COVID-19, you can find it here: https://www.gov.uk/guidance/social-distancing-in-the-workplace-during-coronavirus-covid-19-sector-guidance

MORE INFORMATION

Our typical working day is 9:00am to 5:00pm. Please don’t hesitate to contact us if you have any questions.

T: 01273 495952 | E: info@owlandotter.co.uk

MOST IMPORTANTLY, THANK YOU

While the future is a little uncertain at the moment, we are delighted to see our gifts giving joy to so many during this difficult time.

We truly appreciate your support and hope you and your families stay safe and healthy. Enjoy every moment, celebrate whenever you have the chance and cherish your loved ones.